Michael L.
Senior Director,Technical Support & Operations | TSIA Advisory Board Member | Driving AI-First Support Transformation at Palo Alto Networks
- Role
- Advisory Board Member at TSIA
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Michael L.
Results-oriented leader with a proven track record in providing strategic direction for people, processes, and systems within Customer Support and Services.Lead multinational teams dedicated to pioneering cyber security solutions, identifying dependencies, and optimizing to drive efficiency and scale. Possesses a deep technical understanding of the Global Customer Support infrastructure and underlying business processes.Known for keen attention to detail, connecting the dots, and identifying areas for improvement. Highly adaptable and creative, excelling in a dynamic environment with evolving business needs. My passion is driving improvements in people, process, and technology to empower scalability and accelerate customer success I am passionate about fostering a culture of creativity and innovation and driving transformation across the organization. Finally, AI, AI and more AI to improve Customer Supoort. Honored to be an advisory board member of TSIA, the leading association for technology and services organizations.
Experience
Advisory Board Member
Jul 2023 — Present
Support Services Advisory Board- Partnering with TSIA researchers and industry peers to shape research, programs, and strategies that drive excellence in customer and support services.
Education
E.M.S. Elektronik (IHK)
Computer Science Expert Subject Area: System Integration, Information Technology
2000 — 2003
Rehbock
Salesman and buyer in the retail trade, General Sales, Merchandising and Related Marketing Operations
1991 — 1994
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