Lucy W.
Snr Cloud Operations Specialist @Amazon Web Services (AWS)
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WORK HISTORY
Snr Cloud Operations Specialist @Amazon Web Services (AWS)
London, GB
Working across a wide range of industries guiding customers in specialist engagements to define, design, and promote adoption of operational strategies to deliver against key business goals. Focusing on Operational Excellence across People, Processes, and Technology, through areas such as Governance at Scale, Observability and Resilience. Enabling customers to navigate complex challenges and develop solutions for mission critical workloads.
EDUCATION
University of Derby
HND Computing
University of Portsmouth
BSc Computing
SKILLS
ABOUT LUCY W.
When was the last time you thought about operations? For most of us that\'s usually linked to the last time an incident hit our applications, whether business impacting or just that niggle that gets the team out of bed at silly o\'clock.Operations might be the ugly duckling in a world of shiny AI, but here\'s the catch: without solid foundations, you risk missing the benefits AI promises and potentially cause additional pain. Having visibility (tracing) of your customers’ journeys through your environment, understanding impact of load & latency, and surfacing insights, not only alerting in the case of incident, but getting in front of it before your customers see it are key to delivering first-class customer experiences. If you\'re struggling to position your customers (internal or external) at the front of your operations strategy, trying to wrangle your MTTR or error budgets, or losing the plot trying to move from reactive to proactive then let\'s talk. I have over 15 years of experience in the operations leadership and observability space. I love bringing cross-functional teams together to learn, develop new strategies, and really deliver value to the customer, whether that\'s reducing MTTR or cleanly releasing new features, whilst allowing the teams to grow and learn from mistakes without fear.Credly profile:
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