Lucy Marrero
Senior Manager, Global Merchant Experience and Coverage at American Express
- Role
- Senior Manager, Global Merchant Experience and Coverage at American Express
- Location
- Fort Lee, NJ, US
- LinkedIn followers
- 500 followers
About Lucy Marrero
A proven people leader dedicated to delivering premium experiences for Consumer Platinum and Centurion Card Members and Small Business Owners including: strategy, customer journey design, and process improvements. An accomplished collaborator whose experience across multiple business lines, strength in relationship development, and past work in agency management has been recognized through various enterprise level awards for high performers.
Experience
Senior Manager, Global Merchant Experience and Coverage
Nov 2015 — Present
Education
Fordham University
Communications and Media, Journalism
2005 — 2011
Skills
- Customer Acquisition
- Management
- Marketing Strategy
- Marketing
- Segmentation
- Strategy
- Competitive Analysis
- Customer Experience
- Digital Marketing
- Leadership
- Marketing Communications
- Email Marketing
- Analytics
- Financial Services
- Relationship Management
- Loyalty Marketing
- Direct Marketing
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