Lucy He

About Lucy He

My name is Lucy He and I help companies design, implement, and manage solutions for improving the look and feel of the user experience in mobile, tablet, and desktop computers. I have an eye for both aesthetics and simplicity in responsive design as well as a passion for conducting usability tests. I am also a Certified SAFe 6 Scrum Master and Certified SAFe 6 Agilist adept at managing communication and coordinating merges and divisions between business, leadership, and project teams across departments. I currently work as an Operations Project Manager for Northrop Grumman. In this position, I oversee and run meetings with an up-to-date tracker integrated with Tableau for real-time updates with the team and director. I diligently support and track quality, technical, labor, parts, and customer issues that are stopping work from proceeding to different units. I also support and monitor communication between front line managers, manufacturing engineers, industrial engineers, and technicians to ensure we deliver on time within budget and quality. I hold a Magna Cum Laude Bachelors of Science Degree in Information Science with a focus on User Experience and Digital Culture and Production from Cornell University. My data analyst specialties include: Data cleaning with Microsoft Excel Data visualization/modeling with Microsoft PowerPoint/Power BI/Mural Time Management with Task Prioritization Problem Solving and AdaptabilityMy project management specialties include: Planning and Forecasting with Program Calendars Tracking/Monitoring with Tableau/Excel Meeting Facilitation with Microsoft Teams Leadership and CommunicationMy web design specialties include: User Research Wireframing/Prototyping Usability Testing Responsive Email/Website DesignTechnology proficient in: Sketch/Figma Adobe PhotoShop Microsoft Office HTML/CSS Mural/Canva Rally/ConfluenceFor more information about how I can help you in your need for user experience design and software development, please feel free to connect with me or contact me directly. l••••@cornell.edu I am a LinkedIn Open Networker and welcome new connections and professional dialogue.Keywords: Leadership Skills, Team Oriented, Communication Skills, Problem Solver, Sketch App, Adobe PhotoShop, User Research, Wireframing, Prototyping, Usability Testing, Salesforce Marketing Cloud, AMPScript, HTML, CSS, MySQL, JavaScript, AjaxWebsites Designed: ricemagazineclub.tk, and barefootreflex.com

Experience

1. Operations Project Manager

   Northrop Grumman

   Nov 2024 — Present · Palmdale, CA, US

   Oversees and manages meetings with an up-to-date tracker integrated with Tableau for real-time updates with team and director to review and tackle quality, technical, labor, parts, and customer issues that are stopping work from proceeding for different units• Diligently checks and updates status of traveled work or when tasks, components, or assembly processes are not completed in the originally planned location or stage between cost centers• Meticulously tracks tags for issues in the manufacturing execution system (MES) software system to monitor and control manufacturing processes in real time and follows up with the assigned party and team on the status before the estimated completion time (ECT) has passed• Supports and monitors communication between front line managers, manufacturing engineers (MEs), Industrial Engineers (IEs), and technicians to ensure everyone is on track to improve efficiency in the process and complete what is required so we can deliver units faster within tolerance, cost, schedule, and to the highest safety/quality standards• Thoughtfully redesigns shared charts like the main issues board with a visually appealing background, colorblind-friendly color scheme, and icon silhouettes related to each group as well as an organization chart with photos for each team member and clear clusters for different divisions

Education

• Cornell University

  Bachelor of Science (B.S.), Information Science

  2012 — 2016

Skills

• Editing
• Paper Prototyping
• Mvc
• Event Planning
• Research
• Notepad++
• Commonspot
• Conceptual Interviews
• Dreamweaver
• Statistics
• Public Speaking
• Java (Beginner)
• Content Writing
• A/B Testing
• Spring Mvc
• Customer Service
• Windows
• Prototyping
• Data Analysis
• Wireframing
• Jquery
• Photoshop
• Teamwork
• Sharepoint Designer
• Mongodb
• Leadership
• Strategic Planning
• Angularjs
• User Experience Design
• Social Media
• Php
• Javascript
• Html 5
• Invision
• Cgi/Perl
• Css
• Drupal
• Teaching
• User Interface Design
• Empathy Mapping