Lucy Taylor
Head of Learning and Development @CWS Hygiene
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WORK HISTORY
Head of Learning and Development @CWS Hygiene
DE
Working predominantly in the UK but operating across 15 European Countries, with Head Office in Frankfurt, Germany. A newly formed role for CWS, allowing me to build an L&D team from scratch. Working with country leads to review current L&D provisions, understand country level needs and advise on best practice while building an L&D offering. Primary focus being on standardising approach in particular around Sales, Leadership, Customer Service and Business Change.
EDUCATION
The Training Foundation, TAP
Diploma, L&D Management
CIPD
Certificate in Training Practice, Workforce Development and Training
Corndel
Level 7 Executive Leadership , Leadership
Cardiff Metropolitan University
BSC, Sport & Exercise Science
Personal Strengths SDI
Strength Deployment Inventry Facilitation, Relationship Awareness
BPP
Level 5 Coaching Professional Apprenticeship
The Training Foundation, TAP
Practitioner, Training Delivery
Institute of Financial Services
CeMAP 1 2 & 3, Mortgage Advice
N.I.L.C
Prince 2, Project Management
Core Strengths SDI
Core Strengths - Results Through Relationships Certification , Relationship Awareness & Conflict
Chartered Management Institute
Level 7 Executive Leadership programme, Leadership
SKILLS
ABOUT LUCY TAYLOR
A commercially focused and people-driven senior leader with a strong track record of delivering large-scale change, building positive workplace cultures along with boosting colleague engagement and wellbeing. I’m a results-oriented, enthusiastic leader who thrives on making a quick and meaningful impact, driving measurable outcomes and empowering teams to succeed. Known for emotional intelligence and communication skills, I build strong relationships that deliver real results and delight customers.Particularly passionate about start-ups and tackling troubleshooting projects in large Customer Contact Centre environments. I excel at solving challenges, adding value and proving return on investment.
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