Lucy Rossato

Experienced Telecom Rep and CSM

Role: Customer Success Manager at Zayo Group
Location: Denver, CO, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Customer Success Manager
Zayo Group
Oct 2022 — Present · Boulder, CO, US
Analyze lifecycle data and translates insights into recommendations for customers and business partner teams.Manage customer goals, meet and exceed expectations by conducting business reviews.Accelerate customers through lifecycle journey.Customer onboarding and training.Manage revenue risk assessment.Identify growth and lead opportunities helping sales drive pipeline.Provide best-in-class customer experience.

Education

University of Colorado Denver
Master of Arts (M.A.), Curriculum and Instruction
2007 — 2010
The University of Georgia
Bachelor of Arts (B.A.), Sociology and Political Science
1996 — 2000

Skills

Team Building
Teaching
Organization Skills
Account Management
Management
Standards Compliance
Microsoft Office
Staff Development
Wordpress
Html
Client Services
Salesforce Training
Salesforce
Customer Relationship Management (Crm)
Social Media
Marketing

Contact information

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Work email
l••••••••@zayo.com
Personal email
•••••@•••••.com
Direct dial
+13•••••••82

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Current company

Zayo Group

Telecommunications · 4.6K employees · Founded 2007 · Denver, Colorado, United States

For more than 18 years, Zayo Group of companies has helped the world’s most ambitious organizations build the infrastructure behind what’s next. With one of the largest independent fiber networks, spanning 32 million fiber miles and 224,000 route miles across North America, Zayo powers the connectivity behind cloud, AI, media, financial markets, healthcare innovation, and global communications. As the digital economy accelerates, organizations need more than bandwidth. They need infrastructure that is secure, resilient, and built to support the demands of a data-driven world. Zayo combines deep fiber infrastructure with the expertise to design, deploy, and scale networks end-to-end helping organizations build the right architecture for whatever comes next. Behind that infrastructure is a team of engineers, operators, and problem-solvers who take pride in delivering the performance, reliability, and partnership our customers depend on every day. From blueprint to deployment, we help organizations move faster with confidence. Learn more at zayo.com.

zayo.com

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Experience

Customer Success Manager

Education

University of Colorado Denver

The University of Georgia

Skills

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