Lucy Richens
Senior Product Manager, Alexa International @Amazon
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WORK HISTORY
Senior Product Manager, Alexa International @Amazon
London, GB
Responsible for expanding Alexa’s presence internationally and driving the adoption and enhancement of Alexa’s features across Europe.
EDUCATION
The University of Sheffield
BSc (Hons), Psychology
ABOUT LUCY RICHENS
Customer Experience Innovation | Customer-Led Transformation | Customer Strategy | Agile Delivery | AI & Digital Product Management A senior customer leader with experience in driving organisation-wide change from strategy through to implementation. My expertise is in customer experience & technology innovation, data-driven personalisation and marketing & customer strategy. My personal purpose is to re-imagine and transform healthcare. I believe that most successful businesses are designed around people - both their employees and customers - and my passion is for pioneering human-centric innovation to create experiences that deliver beyond customer\'s expectations while unlocking real business value. Practised in leading large multi-disciplinary teams to deliver complex change programs and communicating a compelling vision for the future, with a demonstrated record of influencing stakeholders and achieving buy-in at all levels including C-level executives and Boards.A Certified Customer Experience Professional (CCXP) my skills are in:Thought Leadership, Innovation, Collaboration, Storytelling, Cross-functional/Multi-Disciplinary Team Leadership, Marketing and Customer Strategy & Planning, Digital Product Design & Management, Capability Building, Strategic Partnerships, Process Improvement, Service Design, Marketing Execution, Digital Marketing, Marketing Automation (Adobe Campaign), Transformation, Agile Methodology, Continuous Improvement, User Experience, Human Centred Design, Big Data Platform (Microsoft Azure services), Machine Learning & Predictive models
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