Lucy Poole

Account Director @Glen Group Ltd

Lichfield, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2024 — Present

Account Director @Glen Group Ltd

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EDUCATION

2008 — 2010

Leeds Beckett University

Facilities Management MSc, Property, commercial and finacial management, space planning, project management, environment

N/A

Loughborough University

Bachelor of Science - BS, Communication and Media Studies

N/A

Loughborough University

Bachelor of Science, Communication and Media Studies

2001 — 2004

Loughborough University

Bachelor’s Degree, Communication and Media Studies

SKILLS

Internal ControlsChange ManagementInternal AuditProcess ImprovementBudgetsMicrosoft ExcelSystems AnalysisFacilities ManagementTeam LeadershipProject PlanningOperations ManagementProject ManagementAnalysisContract ManagementManagementCustomer ServiceContract NegotiationTraining

ABOUT LUCY POOLE

I have 17 years’ experience in providing facilities services and account management in a corporate environment, I also have a Masters degree in Facilities Management from Leeds University as well as BIFM, LEAN, Nebosh and Level 4 NVQ Qualification in Business.I am currently the Operations Director for Glen Group Ltd. In this role I oversee the seamless management of cleaning and grounds maintenance services across 209 diverse sites. With a commitment to operational excellence, I lead a dedicated team to ensure that each site consistently meets the highest standards of cleanliness, safety, and environmental care. My role encompasses strategic planning, resource management, and the implementation of innovative solutions that optimise service delivery and drive efficiency. I am passionate about fostering strong client relationships and delivering tailored solutions that meet the unique needs of each site while maintaining cost-effective operations. Through collaboration and a keen eye for detail, I work to ensure that Glen Group continues to set the benchmark for quality service within the industry.

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Lucy Poole — Account Director at Glen Group Ltd in Lichfield, GB | Unifers