Lucy Marper
Customer Services Manager - Fleet Management @Leaseplan
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WORK HISTORY
Customer Services Manager - Fleet Management @Leaseplan
Slough, GB
Managing a team of 18 customer services executives, responsible for the operational management of processes and delivery against SLAs, ensuring that the back office tasks are prioritized to meet the needs of our customers and front office teams. Management of resources, coaching, and support of employees, and acting as a point of escalation. Creating an environment for success, where team members are highly motivated and focused to perform to their optimal level to deliver high quality service.
SKILLS
ABOUT LUCY MARPER
A highly motivated, results orientated manager with 25 years experience in the leasing industry, and 21 years experience in people management. I pride myself on delivering excellent customer service and developing and inspiring individuals to recognize their capabilities to perform to their highest level.
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