Lucy Illidge
Head of Cx Operations & Strategy Emeia @Cision
London, GB
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WORK HISTORY
Dec 2021 — Present
Head of Cx Operations & Strategy Emeia @Cision
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London, GB
Leading the CX Operations function, reporting directly to VP Customer Experience. Teams led: Strategy & Operations / Voice of Customer / Best Practice & Enablement. Working collaboratively with: Product, Marketing, Account Management & Sales. Delivered multiple global tech stack implementations and launches, including Jira, FreshWorks & ChurnZero. Designed new processes & programs, including EMEIA CX Onboarding, Enablement & ongoing development; which led to the second…
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