Lucy Holmes
Account Director @SmartSearch
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WORK HISTORY
Account Director @SmartSearch
Ilkley, GB
SmartSearch is an established UK provider of anti-money-laundering software. Its anti-money-laundering verification platform conducts individual and business searches, both for the UK and international markets with automatic worldwide sanction and PEP screening. SmartSearch distinguishes itself in the UK with the ability to verify individuals and companies in the UK and internationally all in a single platform via a browser or API, with full Sanction, PEP, UBO, and adverse media screening, and then ongoing monitoring. Headquartered in Ilkley, West Yorkshire, SmartSearch’s very latest technology delivers an unrivalled user experience to around 7,500 client firms and users, enabling them to comply with the latest AML regulations and fulfil their AML, Customer Due Diligence (CDD), and Know Your Customer (KYC) compliance obligations. SmartSearch’s automated, electronic verification is significantly more convenient for both users and their end customers, with individual AML checks taking two seconds from start to finish, while business checks take less than three minutes. This is alongside a host of innovative digital compliance solutions which support regulated organisations in remaining compliant and secure, in the fight against global money laundering and fraud.
EDUCATION
Driffield School
High School, A-Level
Sheffield Hallam University
Bachelor’s Degree, English Language
ABOUT LUCY HOLMES
As Account Director at SmartSearch, I bring over eight years of experience in customer success and account management within the anti-money-laundering (AML) software industry. My role focuses on utilising SmartSearch\'s advanced verification platform to ensure clients meet compliance standards seamlessly. I work collaboratively across product, technical, infrastructure and legal teams to address complex challenges, enhance client satisfaction, and deliver operational excellence. With Certified Customer Success Manager (CCSM) Level 3 credentials, I am dedicated to fostering strong client relationships, streamlining processes, and identifying growth opportunities that align with SmartSearch\'s mission to provide innovative AML solutions.
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