Lucy Higham
Multi-site Contract Manager @24-7 Recruitment Services Ltd
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WORK HISTORY
Multi-site Contract Manager @24-7 Recruitment Services Ltd
Manage the DHL contracts for Selfridges and Lindt, overseeing operations across two sites with responsibility for a team of three Coordinators and over 300 agency workers- Lead all aspects of day-to-day operations, ensuring the smooth delivery of services in line with client expectations and KPIs- Hold full ownership of recruitment, onboarding, workforce planning, and maintaining strong client relationships through regular communication and performance reviews- Drive team development by supporting and managing Coordinators, monitoring performance, and implementing improvements to enhance efficiency and service delivery- Lead agency colleagues Employee Relations, handling queries and issues professionally while promoting a positive and supportive working environment- Support P&L management, identifying cost-saving opportunities and ensuring commercial targets are met without compromising service quality- Prioritise the wellbeing and engagement of agency colleagues, recognising the importance of retention and morale in high-volume environments- Currently working towards CIPD Level 5 to further strengthen HR knowledge and professional development.
EDUCATION
Birmingham Metropolitan College
Associate Diploma, CIPD Level 5 - People Management
Solihull College & University Centre
Business Administration and Management, General
ABOUT LUCY HIGHAM
Working within the high-volume recruitment industry.
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