Lucy Hernandez
Client Support Manager at Verrific | Business Development Manager & Strategic Accounts at Shine Marketing Team
- Role
- Client Success Manager at Verrific
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Lucy Hernandez
Customer Success Manager dedicated to accelerating customer time to value, driving…
Experience
Client Success Manager
Aug 2021 — Present
Demonstrate exceptional communication, ensuring that clients receive top-tier support and guidance.Lead all client software onboarding, seamlessly helping clients integrate and navigate new platforms with ease. Utilize analytical skills to contribute to the matrix for executives, providing insightful data to drive decision-making.Training manual development to streamline internal processes, making onboarding and continued education more effective for team members. Proactively resolving complex insurance verification issues, ensuring smooth operations and improved client satisfaction. Work alongside software development teams for bug reporting, bridging the gap between users and developers to enhance system functionality.
Education
Pima Medical Institute
Dental Assisting/RDA
2009 — 2010
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