Lucy H.
Project Manager, Product @Fresh Tracks Canada
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WORK HISTORY
Project Manager, Product @Fresh Tracks Canada
Vancouver, BC, CA
EDUCATION
Lord Wandsworth College
GCSE
Glasgow Caledonian University
Master of Science (MSc) Business
University of Washington
Year Abroad
The University of Edinburgh
English Literature and History - American Literature
Strode's College
A level
ABOUT LUCY H.
With over 10 years of experience in the travel industry across Canada and the UK, I combine operational leadership, customer support expertise, and technology implementation to drive business efficiency and elevate guest experiences. I have led teams through dynamic and high-pressure environments, including the travel industry’s largest crisis, optimizing workflows and implementing systems such as Salesforce CRM, JIRA Service Desk, Dialpad, and bespoke itinerary and product management software. Key strengths include- Leading cross-functional projects from concept to completion - Streamlining operations, SOPs, and onboarding processes - Building and training high-performing customer support teams - Managing risk, compliance, and supplier partnerships - Developing travel products and immersive guest experiences I thrive on identifying opportunities for improvement, implementing innovative solutions, and inspiring teams to achieve exceptional results.
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