Lucy D.

Head of Global O2c Success @Corcentric

London, GB
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+91 *********19

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WORK HISTORY

Oct 2021 — Present

Head of Global O2c Success @Corcentric

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Leading a global team of Customer Success Managers in the finance technology sector (Order To Cash), while simultaneously managing and driving value for a direct portfolio of enterprise accounts.Key competencies:Stakeholder management and relationship buildingGoverning complex projects and operational programsStrategic planningCommercial awareness and business acumenCritical thinkingEscalation managementRisk management and mitigationRenewal management and negotiationQuality communication of all formsFostering a strong outcomes-focused ethosLeadership and guidanceTeam playerIndustry Area: Financial Services & Technology SolutionsCompany Dynamic: High growth

EDUCATION

2008 — 2010

Richard Huish College

Biology, Chemistry, Maths

2010 — 2013

University of York

Bachelor of Science (BSc)

ABOUT LUCY D.

Dynamic Customer Success professional with 10 years experience working in fast-paced…

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Lucy D. — Head of Global O2c Success at Corcentric in London, GB | Unifers