Lucy Creber
Client Relations Adviser @Scottish Friendly
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WORK HISTORY
Client Relations Adviser @Scottish Friendly
Serve as the primary contact for workplace pension clients, handling inbound queries and providing proactive support- Develop and maintain strong relationships with clients to understand their needs and ensure the smooth operation of their pension schemes- Deliver exceptional client service by resolving issues promptly and accurately, liaising with internal departments when necessary- Conduct regular reviews of client accounts to ensure satisfaction and identify opportunities for service improvements- Provide clear and accurate information to clients regarding their pension schemes, including enrolment processes, contributions, and regulatory requirements- Assist clients with the management and administration of their workplace pension schemes- Facilitate the communication of changes to pension schemes, ensuring clients are kept informed about regulatory updates and industry changes- Process client instructions regarding changes to pension schemes, contributions, and withdrawals- Contribute to the continuous improvement of the client experience by providing feedback on processes and suggesting enhancements.
EDUCATION
Glasgow Caledonian University
Master's degree, International Fashion Marketing, Distinction
Robert Gordon University
Bachelor of Arts with Honours, Fashion/Apparel Design, Third
Perth High School
High School, Art & Design, Administration, Art & Design, English, Geography, History, Maths,Administration,, Advanced Higher, Higher, Intermediate 2 and Standard Grades
ABOUT LUCY CREBER
Experienced Digital Marketer with a demonstrated history of working in the apparel and…
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