Lucy Burt
Senior Digital Operations Manager @Sainsbury's
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WORK HISTORY
Senior Digital Operations Manager @Sainsbury's
Leading a remote operations team across the South of the UK, enhancing operational efficiency. • Delivered and implemented cost-saving initiatives that reduced overall cost to serve for our digital proposition• Leading delivery of transformational projects within retail, with end-to-end ownership of operations and customer outcomes• Built the capability of retail leadership teams, fostering a culture of continuous improvement and excellence.
EDUCATION
University of Suffolk
Radiotherapy and Oncology
ABOUT LUCY BURT
As a Senior Digital Operations Manager at Sainsbury’s, I lead a remote team across Southern UK, focusing on operational efficiency, cost-saving initiatives, and transformational retail projects. With over 10 years of experience in retail, I specialise in strategic planning, process improvement, and fostering continuous improvement cultures. My work ensures impactful customer outcomes while strengthening leadership capabilities across retail teams. Previously, I managed two high-performing supermarket locations, including a top 3 store, where I enhanced customer experience and improved key financial metrics. Passionate about driving sustainable growth, I collaborate with teams to deliver operational excellence and nurture leadership talent. Held previous experience as an Area Manager overseeing two London regions, responsible for 25 stores and leading a team of 400+ employees.
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