Lucrezia Capalbo
Fraud Prevention Analyst @Sorgenia
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WORK HISTORY
Fraud Prevention Analyst @Sorgenia
Milano, IT
Key Responsibilities Fraud Prevention & Risk Mitigation - Managing, optimizing, and monitoring the Fraud Prevention process- Supporting the Sales department in detailed fraud risk assessments for prospect customers- Researching and implementing solutions to mitigate fraud risks within the energy sector.Credit & Collections Management - Developing and implementing strategies to reduce credit risk and improve Credit Collection performance efficiency.Performance Analysis & Reporting - Analyzing key business KPIs and monitoring performance through efficiency metrics in the \"Acquisition to Cash\" process- Overseeing third-party activities and service levels by preparing detailed analyses and dedicated reporting- Drafting operational and managerial reports related to core processes.Key Achievements - Customer Acquisition Growth : Increased high-value customer acquisition through the implementation of innovative processes- Improved Customer Quality : Improved customer base quality by implementing fraud prevention checks to mitigate risks associated with missed payments and fraudulent claims.
EDUCATION
Università Cattolica del Sacro Cuore
Bachelor's Degree in Economics and Business Management
Università Cattolica del Sacro Cuore
Master’s degree in Management
ABOUT LUCREZIA CAPALBO
Right to work in the Uk and the EU Professional with deep expertise in financial…
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