Tatiana Borshovska

Senior Operations Analyst @Optum

Eden Prairie, MN, US

Responsible for trouble-shooting, reporting, and resolving daily operational, system related and/or client issues; includes identifying root cause, resolution and assisting with the implementation of process improvements where necessary.•Audit various operational and vendor processes for performance trends and variances.•Participate in or lead cross-functional product or project teams.•Interface with Client Service in analyzing client needs related to existing products and services.•Interface with IT in developing requirements to ensure an efficient architecture and design of the final outcome.•Interface with Operations in analyzing business needs to enhance operational performance and effectiveness.•Proactively seek and implement process improvements including analyzing data trends to identify opportunities through internal & external system/process enhancements.•Analyze product issues, perform root cause analysis and develop effective solutions that meet end user and client business requirements.

Minnesota School of Business

Bachelor of Science