Lucky Sharma

About Lucky Sharma

I’m a passionate Learning & Development leader with 18+ years of experience in shaping talent strategies across the ITES, Pharmaceutical, and Supply Chain industries. Currently leading the L&D charter for Flipkart’s Supply Chain (eKart), I drive learning interventions for diverse business units including Flipkart Minutes (Q-commerce), Large Appliances, and Grocery.I lead a team of 60+ professionals and design capability frameworks that align with business outcomes — from accelerating ramp-ups during Big Billion Days to linking learning directly with operational metrics

Experience

1. Lead L & d Corp Functions

   Flipkart

   Feb 2026 — Present · Bengaluru, IN

Education

• Symbiosis Institute of Management Studies

  Diploma, Instructional Design

  2018 — 2018

• Rai Business School New Delhi ( Meadows Campus)

  MBA, IT & Marketing

  2004 — 2006

• SRPAAB College Pathankot

  Bachelor's degree, Information Technology

  2001 — 2004

• GSSS Shahpur Kandi

  10+2, PCB/M

  1999 — 2001

• Delhi College Of Arts and Commerce

  Certificate Course In Spanish, Spanish Language and Literature

  2011 — 2012

Skills

• Team Management
• Customer Experience
• Team Leadership
• Troubleshooting
• Process Improvement
• Outsourcing
• Transition Management
• Business Process Improvement
• Performance Management
• Crm
• Employee Training
• Technological Innovation
• Mis
• Employee Engagement
• Workforce Management
• Customer Service
• Customer Satisfaction
• Training
• Call Center Development
• Operations Management
• Service Delivery
• Technical Support
• Soft Skills
• Strategy
• Business Process Outsourcing (Bpo)
• Bpo
• Time Management
• Call Centers
• Business Development
• Training Delivery
• Modems
• Coaching
• Data Analysis
• Contact Centers
• Call Center
• Vendor Management
• Customer Relationship Management (Crm)
• Team Building
• Management
• Leadership