Lucky Laishram

Front Office Supervisor @Oberoi Hotels & Resorts

Mumbai, IN

Lead and supervise a team of 10+ associates per shift, ensuring smooth lobby operations and consistent guest service excellence under the surveillance of Duty Manager. Skilled in delegating tasks, monitoring performance, and motivating team members to achieve service standards and operational goals. Handle guest complaints with professionalism and empathy, ensuring prompt resolutions and guest satisfaction. Conduct daily briefings to align team on priorities, service standards, and updates; provide on-the-job training to enhance skills and efficiency. Oversee arrivals, departures, lobby ambiance, and guest flow while upholding safety and brand standards.