Lucille C.
Customer Success Manager @Pricefx
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WORK HISTORY
Customer Success Manager @Pricefx
Manage a multicultural portfolio of strategic enterprise customers• Own renewal and expansion motions• Coordinate with partners and internal teams to deliver adoption, optimization, and customer outcomes.• Lead churn prevention strategy across strategic accounts with risk monitoring and proactive mitigation plans.• Launched Pricefx’s first French customer networking event to strengthen engagement and customer community.
EDUCATION
SKEMA Business School
Master of Science, Strategic Tourism Management
EDHEC Business School
EDHEC BBA, Marketing & Management
ABOUT LUCILLE C.
SENIOR CUSTOMER SUCCESS MANAGER (EMEA)Enterprise Accounts | Retention & Expansion | Executive Stakeholder ManagementSenior Customer Success leader with 10+ years in customer-facing roles across SaaS, travel tech, and enterprise digital solutions. Proven track record in strategic account management, renewals, expansion, and C-level engagement across multicultural EMEA portfolios. Strong consultative approach combining business reviews, value realization, adoption strategy, and cross-functional execution to drive measurable business outcomes. Trilingual: French, English, Italian.CORE COMPETENCIES• Strategic Account Management (Enterprise)• Executive Relationship Management (C-level)• Customer Retention & Renewal Strategy• Expansion (Upsell / Cross-sell)• Business Reviews (QBR/EBR)• Customer Adoption & Value Realization• Churn Risk Mitigation & Recovery Plans• Cross-functional Leadership (Sales, Product, Delivery, Partners)• Salesforce / CRM-driven account management• Pre-sales collaboration and strategic deal support
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