Lucile Blanc
Lead Researcher @Booking.com
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WORK HISTORY
Lead Researcher @Booking.com
Manchester, GB
EDUCATION
Stendhal University, Grenoble, France
Bachelor’s Degree
University of Francois Rabelais, France
Master’s Degree in Educational Leadership and Intercultural Communication
SKILLS
ABOUT LUCILE BLANC
My holistic approach to UX research - As a researcher I contribute to deep changes by understanding the business strategy early and by framing the user needs in a way the business understands. I work closely with senior management, product managers, designers and engineers, so we develop the best end-to-end experiences together.I lead research projects to gather robust insights through mixed methods. My working closely with analytics teams contributes to uncovering problems in a unique way. It supports the leadership team’s strategic decisions. Service design is at the heart of what I do. I learned that the user experience is as good as the internal processes and systems that support it.
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