Lucienne Montagne
Hardworking, passionate, and detail-oriented with interest and experience in tech, business, marketing & customer support.
- Role
- Sr Partnerships Specialist at Melio
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Lucienne Montagne
With over a decade of diverse professional experience, I have honed my skills in customer…
Experience
Sr Partnerships Specialist
Oct 2022 — Present · New York, NY, US
Provided top-tier and detail-oriented support to customers through various communication channels, including email and chat ensuring a seamless customer experience.• Ability to handle high-pressure situations and resolve customer issues effectively on our CRM software (Zendesk).• Worked closely with our social media team to assess reviews and gathered feedback to identify areas for improvement.• Promoted to Peer Lead; manage and oversee live chat sessions to assist the team with solutions to customer interactions, ensuring smooth and efficient support operations.• Collaborate with the Voice of Customer team to review internal processes and implement improvements to enhance the overall customer experience.
Education
Salve Regina University
Bachelor of Science - BS
2016 — 2020
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