Lucien Fuertes
IT Project Manager @U.S. Immigration and Customs Enforcement (ICE)
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WORK HISTORY
IT Project Manager @U.S. Immigration and Customs Enforcement (ICE)
AZ, US
Led a cross-functional Agile team of 13 developers, utilizing SCRUM and Kanban methodologies to deliver mission-critical software solutions.• Managed software builds and releases, ensuring compliance with configuration management principles and version control best practices.• Oversaw digital product development and media libraries, coordinating data transfers and release management across multiple environments.• Knowledge of fundamentals of DevOps in a software development environment and version control tools, and managed user access to DHS victim safety registration and notification system.• Directed a $13.7M operations and sustainment contract and secured a multi-year $21M contract through strategic acquisition planning and execution.• Facilitated Digital Change Review Boards (DCRBs) to ensure alignment with program schedules, budgets, and risk mitigation strategies. Authored four standard operating procedures and Knowledge Base articles, reviewed 15 self-help and Knowledge Base articles, and implemented improvements for project management and customer support.• Knowledge of the following Agile, Project management, and Cloud tools: Jira, Confluence, SharePoint, MS Project, AWS Cost Explorer, AWS Cloud, ServiceNow IT Service Management, CISCO AppDynamics Monitoring Tool
EDUCATION
Universidad Metropolitana
Bachelor's degree, Computer Science
Bethel School of Technology
Data Science Certificate
The University of Texas at Austin
Project Management Certificate
University of Phoenix
Master's degree, Master of Information Systems
New Horizons Computer Learning Center
Process Management Certificate Program
The University of Texas at Austin
Health IT and Informatics, Healthcare IT
SKILLS
ABOUT LUCIEN FUERTES
Mission-driven Information Technology professional and results-focused IT Project Manager with over 15 years of progressive experience in Agile software development, stakeholder engagement, and leading teams. Adept at driving cross-functional team coordination, iteration planning, and performance tracking across complex defense and government programs. Proven success managing product backlogs, cost/schedule/budget alignment, and risk mitigation for mission-critical software initiatives. Strong technical acumen in DevSecOps, SDLC, version control, and configuration management with experience using tools such as Jira, Confluence, and ServiceNow. PMI Agile Certified Practitioner certifications in progress; active US Government Secret clearance with demonstrated support of classified and government contracts.I am a life-long learner and a mentor who values collaboration, abundance, and helping others reach their career and financial goals. I enjoy cycling, running, learning, and reading non-fiction books. I am also a veteran, a husband, a father, and a dog dad.
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