Lucie Lehner

Customer Experience Manager @By Bonnie Jewelry

Burlingame, CA, US

Handled multiple types of sales appointments, including but not limited to in-person, videocall, and phonecall- Utilized preferred retail formula to calculate and quote pricing for engagement rings and wedding bands and assisted with creating invoices- Managed incoming and outgoing shipment in the Atelier; client item orders, repair orders, and vendor items, oversaw final quality checks- Led product trainings and jewelry styling demonstrations for the content creation team; delegated ideas for content creation - Created showroom planograms and partnered with business owner on visual merchandising decisions- Performed varied reception duties; handled the scheduling and follow through of client appointments & screening phonecalls- Assisted with website data entry, creating SEO friendly names and technical descriptions for new engagement ring styles in Microsoft Excel- Assisted with new website development by implementing client and team feedback to the development team, created new FAQs section based on this feedback- Ensured consistent business policies and streamlined operational protocol by creating the Team Manual- Managed showroom and office supply orders- Assisted with customizing and refining Hubspot CRM system for the business, utilizing it to maintain an average 60% conversion rate- Have recieved multiple 5 star Yelp and Google Reviews to my name for delivering unforgettable client experience

GIA (Gemological Institute of America)

AJP

Cañada College

Associate of Science - AS