Luci Asenjo

About Luci Asenjo

I lead teams to deliver great customer experiences. I have over 20 years of experience…

Experience

1. Head of Experience Programs, Consumer Advocacy

   Guardian Life

   Aug 2023 — Present

   Lead end-to-end program execution with stakeholders across the organization. Bring to life and model a consumer-centric approach to program delivery. Bring colleagues together to co-create customer experiences. Operationalize the co-creation strategy, govern experience initiatives to best practice standards, inspire teams to design experiences with an innovative, inclusive and contemporary approach, lead journey mapping workshops, create personas, and assist business partners with identifying metrics used to measure improvements. Partner on the creation of behavioral science toolkits, guide solutions that include next best actions (NBAs) throughout consumer journeys, foster collaboration, inspiration, and consistency. Drive the vision of a consumer-first company. Change agent dedicated to ensuring customers have a voice in every discussion.

Education

• Moravian University

  Bachelor’s Degree, French Language and Literature

  2002 — 2004

• Moravian University

  Bachelor of Arts - BA, French Studies

Skills

• Process Management
• E-Commerce
• Management
• Telecommunications
• Crm
• Client Relationship Building
• Team Building
• Requirements Analysis
• Strategy
• Spanish
• Strategic Planning
• Contract Negotiation
• Translation
• Ivr
• Client Communication
• Business Process
• Leadership
• Strategic Partnerships
• Workforce Management
• Customer Satisfaction
• Customer Experience
• Client Services
• Cross-Functional Team Leadership
• Service Delivery
• Visio
• Online Marketing
• Compliance Management
• Proactivity
• Bpo
• Project Coordination
• Process Improvement
• Team Management
• Organizational Development
• Project Planning
• Business Analysis
• Business Process Improvement
• Team Leadership
• Software Project Management
• Call Centers
• Process Development