Luciano Simoes Caetano

About Luciano Simoes Caetano

Senior Infrastructure Engineer specializing in enterprise storage and large-scale…

Experience

1. Site Reliability Engineer

   NetApp

   Oct 2022 — Present · Durham, NC, US

   I play as Site Reliability Engineer role in a DevOps fast pace cloud storage business. I am responsible for the frontier between the customer and our multidisciplinary team aiming to offer the best customer experience to our services. Also supporting the hybrid internal teams SREs, Developers and Quality Assurances with focus on the customer success.Focused on the customer\'s satisfaction, I have the opportunity to apply +15 years of experience in Engineering and Information Technology to add outstanding relationships, exceptional problem-solving and the ability to work under pressure.Product/Service skillsExpertise to the (GCP third party service) Cloud Volume Service - CVS and the (GCP first party service) Google Cloud NetApp Volumes - GCNV.To know more about the product click on the link below:https://cloud.google.com/blog/products/storage-data-transfer/introducing-netapp-volumesAchievementsAug 2023 - Team member of Launch of fully managed service (1st Party Service) Google Cloud NetApp VolumesCustomer experience- Incident management- Prompt response- Technical Solution- Team engagement- TroubleshootingInternal ongoing Projects- Agile methodologies, environment and tools- Continuous integration and continuous delivery/deployment - CICD of new systems releases- ONTAP hardware/system upgrade- Kubernetes and container application deploymentsCloud Native- Kubernetes - admin, security, troubleshooting- APIs/Json manipulation- Observability tools: Logs, Metrics and Monitoring- CI/CD pipelines and automation tools (Jenkins, Ansible, Terraform)- Linux as the foundation for almost everything- SQL server databasesLanguages- Python- Bash- SQLExperience with Tableau, SalesForceExperience in JIRACommunication and InterpersonalSkills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels

Education

• Wake Technical Community College

  Storage and Virtualization Systems, Computer Systems Networking and Telecommunications

  2018 — 2021

• Universidade Federal Fluminense

  MBA, Business Administration, Management and Operations

  2012 — 2015

• The Cloud Bootcamp

  Multi Cloud Specialization Program, Cloud Computing

• Universidade Paulista

  Bacharel, Electrical, Electronics and Communications Engineering

  2006 — 2010

Skills

• Telecommunications
• Actix
• Ott
• Antennas
• C
• 3g
• Drive Test
• Cdma
• Linux System Administration
• Visual Basic
• Html
• Digital Tv
• Dispositivos Móveis
• Linux
• Lte
• Image Compression
• Umts
• Gestão
• Telecomunicações
• Rf Planning
• Project Delivery
• Wifi
• Iot
• Gsm
• Rf Engineering
• Pmp (Profissional De Gestão De Projeto)
• Broadcast Tv
• Atm Networks
• Windows
• Autonomous Cars
• Pstn
• Liderança De Equipe
• Windcatcher
• Wearable Tech
• Lte (Evolução a Longo Prazo)
• Video Compression
• Rede De Computadores
• Sdh (Hierarquia Digital Síncrona)
• Satellite Communications
• Dvb