Luciano Digiorgio
Site Reliability Engineer @Apple
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WORK HISTORY
Site Reliability Engineer @Apple
London, GB
Development of the early stage of the POS Production Support team setup for European Time support in a Follow the Sun structure.\\\\n Site Reliability Engineer (SRE) responsibilities to improve application lifecycle, evolve software systems to increase their reliability, monitoring application performance, and ensuring overall system health.\\\\n Organisation of the Knowledge Transfer from the established teams and the appropriate documentation procedures on GitHub, ServiceNow, Quip and ConnectMe portals.\\\\n Ensured completion of user and business verifications post service recovery and participated in major incident reviews and service improvement programs through the software delivery life cycle.\\\\n Pro-actively monitored application health metrics through Hubble, Splunk and HelpCentral (ServiceNow) to manage and respond to technical alerts\\\\n Efficient categorisation of service requests (incidents, changes, tasks & stories) using HelpCentral (ServiceNow) & Radar.\\\\n Investigate and Analyse incidents to deliver the best possible solutions through SQL, Splunk, ServiceNow, Unix logs, instore servers and the multiple downstream/upstream portals supported.\\\\n\\\\n
EDUCATION
ITC Nicola dell'Andro, Santeramo, Italy
Diploma with specialism in Accountancy, Accountancy
Cambridge Regional College
Esol skills for life, English
London Metropolitan University
Bachelor of Science (BSc), Mathematics and Computer Science, 2.1
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