Luciane Carrillo
- Role
- Director of Customer Service, Latam at Netflix
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
Experience
Director of Customer Service, Latam
Sep 2020 — Present
Provide CS vision and direction to ensure partner leadership is able to execute on operational business needs - Set clear performance expectations for partners and hold them accountable for consistent delivery - Set clear expectations for partners regarding what Netflix will deliver and what will be expected of their teams - Provide oversight and context to staff while allowing for individual autonomy and development - “Act Locally, Think Globally” - Meet the needs of my respective region while contributing to the global needs of our network
Education
Universidade Federal de São Paulo
B.A. Degree, Speech Language Pathology
2000 — 2003
Golden Gate University
Master Degree, Industrial/Organizational Psychology, (with honnors)
2008 — 2010
Stanford University
Art of Coaching, Business
Golden Gate University
Certificate of Achievement, Conflict Management
2008 — 2010
De Anza College
Certificate of Achievement, Speech Communication
CEV - Centro de Estudos da Voz - Center of Voice Studies
Advanced Degree, Communication Studies; Voice Studies
2004 — 2005
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