Luciana Valdez
Care Expert Ii @Oscar Health
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WORK HISTORY
Care Expert Ii @Oscar Health
Handling high-profile escalated cases which require high-level communication and timely responses to other departments and executives. Tracking trending issues, identifying workflow gaps and communicating these to stakeholders. Consistent attendance to weekly ops meetings. Confidence with leadership partnerships - I am able to effectively communicate case details and propose solutions for urgent cases. I’ve obtained positive feedback from these interactions. Ability to anticipate problems that may arise and taking necessary steps to achieve the best outcome for the member.
EDUCATION
Arizona State University
Bachelor’s Degree, Political Science and Government, minor in Justice Studies, GPA 3.7
ABOUT LUCIANA VALDEZ
Bi-lingual first generation college grad. Focused, collected, driven, and versatile. Fast paced-learning and working style. Analytical, ingenious, comfortable navigating ambiguous situations. I have gained an extensive amount of customer service and sales knowledge through the food industry and working door to door. Through my management roles I have grown to be a strong and passionate leader. Currently work as a level 3 care advocate in the Health Insurance industry, navigating through systems and workflows to help solve member issues. Additionally I provide coaching and content assistance to support peers that are growing within the company.
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