Luchiya Buyuklieva

Careers Adviser @Shaw Trust

London, GB

Working with people individually or in groups• Co-produce personalised, tailored Action Plans featuring SMART targeting to enable positive and timely progression. • Facilitate a range of assessments with each individual, using a suite of tools, to fully understand a customer’s circumstances, ambitions and goals. • Exploring clients\' skills, abilities, interests and achievements and looking at how they relate to potential careers• Working with all vulnerable groups, considering their needs and unique circumstances • Identify and discuss work experience, learning, training and work opportunities.• Promoting equal opportunities and challenging discrimination• Following safeguarding and GDPR • Meet, and strive to exceed, personal performance targets (Key Performance Indicators).• Progressively manage a caseload of referred customers using various appropriate strategies to help them overcome barriers to gaining employment. • Deliver a positive experience to new customers, ensuring they engage with you and the programme. • Achieve the Customer Service Standards required on the programme. • Where required, provide appropriate advice and guidance on the basics of self-employment and signpost customers to specialist agencies that can further support customers with respect to self-employment. • Provide tailored support in all aspects of job search and interview preparation to ensure that customers are matched to the right job that enables them to sustain employment. • Where required, provide appropriate training/guidance to customers to help them master digital technologies, for them to engage in guided self-service learning materials and online job vacancies.

Hristo Danov

Tourism and Travel Services Management

Achology Academy

Life Coach