Lúcia Sousa
Lead Service Designer @Hitachi Solutions Portugal
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WORK HISTORY
Lead Service Designer @Hitachi Solutions Portugal
Lead a cross-functional delivery stream ensuring end-to-end service quality, on-time delivery, and client satisfaction- Translate client strategic objectives into actionable service transformation roadmaps- Drive commercial value through service optimisation initiatives, contributing to client retention and identification of expansion opportunities.
EDUCATION
CMU Portugal Academy
Product Management Advanced Program
Católica Porto Business School
Master's degree in Management
Universidade do Porto
Bachelor in Applied Languages, Major in Business Relations
ABOUT LÚCIA SOUSA
I am passionate about creating user-centred and innovative solutions that drive value for both the business and its users.As a Senior Design Consultant at Hitachi Solutions, I collaborate with cross-functional teams to deliver integrated solutions for international clients across various sectors. I have led design sprints for clients and internal projects, ensuring that solutions meet user needs and business objectives. I have also demonstrated expertise in GDS guidelines, successfully navigating project stages with the UK public sector.Not only do I have a strong background in service design, but I am also skilled in Microsoft Dynamics 365 CE and Power Platform solutions. I have supported their implementation and configuration across projects, allowing me to bridge the gap between design and build, ensuring that great ideas translate into impactful, yet real-world solutions.
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