Lucia Navarro
Vice President , Citi Consumer Analytics & Strategy at Citi
- Role
- Vice President, Citi Consumer Analytics and Strategy Manager at Citi
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Lucia Navarro
RISK MANAGEMENT MANAGER/ SENIOR ANALYSTDedicated and articulated in Risk Management Analytics with career expertise in the finance industry; emphasis in Risk management Collections, Acquisition and Existing customer management strategies and Talent Management. Adept in understanding business requirements and interacting with all levels of an organization to drive change. Capable of leading and coaching cross-functional teams to enable successful business strategies. Passionate about conceptualizing complex issues and utilization of frameworks for process compliance and corporate wide standardization. AREAS OF EXPERTISEBig Data analytics | Talent Management | Supervisor skills | Risk Management | Collections | Acquisition | Existing Customer management (ECM)| Segmentation | Champion-Challenger strategies | Decision tree | Systems skills: SAS, SQL, Phyton, CACS, ECS, AS400, TRIAD, Dialer.| Data tracking and reporting | Effective Communication |Training & Enablement
Experience
Vice President, Citi Consumer Analytics and Strategy Manager
Sep 2019 — Present · Long Island City, NY, US
Provide consumer Risk Management with Analytics, Strategies, Segmentations and Champion/Challenger to increase Revenue and decrease Losses & Expenses. This role has been focused mainly on Manager of Collection’s strategies for secured and all unsecured products and Analyst of Acquisitions strategies development and benchmarking for Personal Loans. This role required understanding of the overall credit cycle, and complete knowledge of the segmentation process, loss mitigation tools and capacity planning.
Education
Universidad Pontificia Bolivariana Montería
Ingeniera de Sistemas
2001 — 2005
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