Lucia de Luca
Managing Director @Accenture Italia
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WORK HISTORY
Managing Director @Accenture Italia
Rome, IT
EDUCATION
University of Rome Tor Vergata
110/110 cum laude e menzione speciale, Economics
University of Rome Tor Vergata
Doctor of Philosophy - PhD in Management, Public Management & Governance
SKILLS
ABOUT LUCIA DE LUCA
More than 15 years of experience in managing complex Digital Transformation Programs: Customer Experience Evolution, implementation of new Digital and H2H services, IT innovations and Change Management projects. Main strength is the ability to manage an E2E transformation, from client needs analysis, to service model & business process impact, workforce skills evolution and IT solutions management. Main IT innovations used are: AI, Robotics, Machine Learning, Analytics.Proven skills in developing and maintaining long term and trusted business relationships, with clients and private/public partners.Main areas of expertise- Digital Transformation Programs- Customer Experience Evolution, based on Analytics and Artificial Intelligence solutions- Contact Center Transformation, based on Robot Process Automation and Machine Learning solutions- Employee Experience Evolution & New Digital Workplace Adoption - Office365+RPA+AI+NLP- IT Program and Project Management- Business Process Reengineering and Change Management - IT Demand Management: alignment of business and IT strategies- Private Negotiations and Public Tenders
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