Lucas Rivetti Guerino
Servicenow Principal Technical Consultant @Crossfuze
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WORK HISTORY
Servicenow Principal Technical Consultant @Crossfuze
London, GB
EDUCATION
Universidade de Mogi das Cruzes
Software Development Technologist, Computer Science
ESPM Escola Superior de Propaganda e Marketing
Project Management Introduction, Project Management
SKILLS
ABOUT LUCAS RIVETTI GUERINO
Well-versed technical leadership skills acquired from high profile Customer Service projects while working for contact centers and telecommunication providers.• Experience in mapping customer requirements and the creation of technical project specifications. • Goal-oriented, skilled in building excellent relations with customers and team members, able to anticipate issues, resolving concerns and improving quality and efficiency.• Systems migration and deployment.• High-Volume and Multi-Tier Solutions Development.• Comprehensive knowledge of standard design models for client/server, and Web systems development and maintenance.• System integration and data modeling for industry standard telephony platforms.• Experience and configuration of automated software “Dialer” solutions in the telecommunications field.
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