Lucas Kaplan

About Lucas Kaplan

I’m a Director of Program Management who specializes in guiding organizations through transformation with clarity, accountability, and data-driven strategy. I’ve led portfolios of high-impact initiatives ranging from $1.5M to $5M+, architecting systems that remain scalable long after launch. My role frequently includes leading and influencing teams of 50+ senior leaders, aligning priorities across functions, and keeping execution disciplined without losing creativity.Throughout my career, I’ve built analytical frameworks that sharpen decision-making, delivered operational improvements that stick, and forged partnerships that elevate performance across entire business units. I’m known for bringing people, processes, and strategy into alignment so organizations move forward with precision rather than friction.As a leader, I set high standards, coach teams through complex change, and make challenging environments feel navigable. I communicate easily at every level of the organization and anchor my work in mission, values, and measurable results. My goal is always the same: build systems that scale, teams that thrive, and outcomes that matter.

Experience

1. Sr Manager, Program Management

   Amazon

   Apr 2021 — Present

   I direct a team of 45 Sr. Program Managers and Process Engineers with a large focus on North America customer success, quality, benchmarking, performance, and standardization. I oversee daily performance for ~2500 delivery routes delivering 100k packages across 93 North America and 5 Canada stations. I am tasked with hiring, developing, and maintaining a full team of Sr. Program Managers to fit the scale of our existing growing network. I assume full ownership of the Network – quality and performance, KPI creation, process engineering, benchmarking, and calibration of standards within the network. I owned and created mechanisms for all daily, monthly, and quarterly business reviews in direct collaboration with the VP. I have created standardization and paved the path for scalability, enabling 100% growth over two years and launching a rural US network scaling from 0 to 45 buildings in 2021. In addition, I collaborate with cross functional teams to launch new programs and create refining success metrics. I monitor network progress against goals, anticipate and mitigate risks, and improve customer satisfaction. I initiate and foster relationships with Product, Tech, Program, and Operations teams across multiple global organizations. I have improved our overall customer success output consistently by.35% YoY, while increasing overall dispatched volume by 50% each year.

Education

• Golden West Community College

  Associates in Arts with Honors, Liberal Arts: Social & Behavior Sciences

  2011 — 2013

• East Central University

  Master of Education, Sports Administration

  2015 — 2016

• East Central University

  Bachelor of Arts, Criminal Justice

  2013 — 2015

Skills

• Leadership
• Social Media
• Management
• Team Building
• Inventory Management
• Microsoft Word
• Team Leadership
• Teamwork
• Team Management
• Time Management
• Customer Satisfaction
• Training
• Warehouse Operations
• Microsoft Office
• Sales
• Logistics Management
• Power Point
• Social Media Marketing
• Microsoft Excel
• Public Speaking
• Warehouse Management Systems
• Marketing
• Customer Service
• Operations Management
• Research