Lucas Fraser

Information Technology Operations Manager @STARS

Calgary, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2024 — Present

Information Technology Operations Manager @STARS

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Calgary, AB, CA

EDUCATION

2005 — 2006

Southern Alberta Institute of Technology (SAIT)

TIM, Technical Infrastructure Management

SKILLS

Call CentersDesktop HardwareOperating SystemsInformation TechnologyNetwork DesignHelp Desk SupportBlackberry Enterprise ServerWindowsVoipNetwork AdministrationProject ManagementWireless NetworkingCitrixDisaster RecoveryVmware EsxAntivirusTechnical SupportMicrosoft WindowsAvaya Aura 6 Pbx, Cms 16.2Team LeadershipMicrosoft OfficeMicrosoft Exchange 2010Computer HardwareNetworkingProgram ManagementIT OperationsIT Service ManagementWindows 7Change ManagementSystem DeploymentIT ManagementLaptopsServersItilActive DirectoryHardwareVmwareServer ArchitectureDeploymentPrinters

ABOUT LUCAS FRASER

Technologically sophisticated, hands-on IT Management Professional with 15+ years combined IT/Management experience. Talented as a strategic thinker, managing technical operations, responsible all things IT related. Possesses outstanding verbal, written, and interpersonal communication skills. A resourceful and shrewd negotiator able to get the needs of the company accomplished within budget. Driven to learn and implement new technology. Excels in people management and helping those around him be better.SUMMARY OF CORE COMPETENCIES MANAGEMENT LEADERSHIP AND SYSTEM ADMINISTRATION Communicating with Executive and Leadership teams Budget Creation/Accountability/Compliance Project Management, Change Management, Communication Management Vender Management, Procurement Management Communication of Technology Needs and Issues Process and Policy Creation and Implementation Personnel Recruiting/Management; Regulatory Accountability/Compliance Server and Network Design Roadmaps and Administration Extensive experience in Software and Hardware troubleshooting (root cause analysis and resolution) Ability to create and maintain the infrastructure and documentation Expert knowledge of virtual environments, networking, VoIP, Cloud, Microsoft Experience in diagnosing, analyzing, designing, implementing and evaluating technological solutions with measurable results

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Lucas Fraser — Information Technology Operations Manager at STARS in Calgary, AB, CA | Unifers