Lucas san Martin

Incident Manager - Trust & Safety Global Investigation @TikTok

San Jose, CA, US

Delivered platform risk-containment solutions by combining investigative insight, Python/SQL automation, and strategic coordination. Focused on uncovering emerging and ongoing risk signals, scaling proactive containment, and aligning global risk-containment efforts.• Resolved critical platform incidents and proactively mitigated emerging threats, leading enforcement strategies that removed +6M violative content pieces.• Spearheaded development of detection pipelines and a custom Python library, integrated across global teams, reducing escalation time by 60% and enabling proactive removal of +3M violative items.• Partnered with Product, Policy, and Engineering stakeholders to deploy scalable tools, accelerating analyst response time and significantly reducing manual review.• Authored comprehensive performance reports analyzing 9K+ high-risk content signals, uncovering systemic leakage and driving operational improvements through dashboards, heatmaps, and data-driven insights.• Served as regional lead for proactive enforcement strategies, coordinating detection workflows across global and cross-market crises• Led 190+ high-risk enforcement escalations spanning misinformation, CSAM, nudity & sexual activities, and spam trends. Partnered with Policy, Regulatory, and High-Harm XFNs to streamline escalation workflows, align on real-time enforcement strategies, and enable fast, coordinated responses during MCC and other global crises.• Mentored 20+ analysts and delivered non-technical global workshops, improving adoption of automation tools and enhancing team capabilities in enforcement workflows.