Lucas Manuel

Technical Support Analyst-technology Services at Standard Chartered Bank-angola @Standard Chartered

Responsible to provide technical support for all Standard Chartered business products and users. Accountable for the implementation and ongoing verification of security patch’s (OS and Virus) within SCB locations. Responsible to manage vendors who are responsible for the ongoing support of the Standard Chartered business to ensure a secure, stable and highly resilient environment. Create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and group standards, assist in new implementations or upgrades to existing systems, including project management, tracking and reporting. Assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster. Problem and change (Scheduled change & SRM) management, outstanding problem \\ change management, call logging, call trends, call reporting including high severity problem control. All remedy related initiatives and updates. Ensuring standards are adhered or dispensations raised. Work closely with group domain teams to provide technical support to local users and local systems. On ground hands on support for Network and Voice infrastructure, Security vulnerability management, Desktop patch management, SCCM, Intune management and MDM management. Protector of the local environment including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc. Provide hands and eyes support for servers hosted in countries, give support to rack and stack new servers as part of commissioning/decommissioning, facilitate backup activities including loading tape and removing tape from library and hand over to vendor for tapes to be stored in offsite location.