Lucas Cruz

About Lucas Cruz

Over thirteen years of diverse technological experience in multiple tiered networking environments. Strong ability to prioritize and successfully complete complex objectives, while being able to multitask when necessary. A self-motivated and driven individual with an adaptive work ethic who can work well within a team or individually with minimal supervision.

Experience

1. IT Technical Services Manager, North America

   Bodycote

   Feb 2016 — Present · Dallas, TX, US

   Part of a global technical covering over 190 sites and plants around the world, providing support for the many different technological services we have acquired and implemented.• Setup, configure, provide support, access, maintenance and integration of servers around the world to facilitate workflows and production for executives down to local plant technicians.• Lead a regular bi-monthly global effort to patch 525+ servers utilizing both SCCM and Qualys• Work with the security manager to resolve issues and address corrective actions identified by our service improvement program.• Work with the global team of analysts to resolve issues and address potential risks to implement better security and productivity measures.• Setup, configure, troubleshoot LAN, WAN, VPN issues globally.• Work with our local and global network providers to monitor and stabilize local sites after reported WAN outages.• Use ServiceNow to communicate with customers, track incidents and changes and use it’s extensive reporting tool to track and monitor current and historical workflow.• Learned and have taken ownership of different services used by the business to provide continuous support for our internal customers.• Use SCCM Reporting tools to investigate different assets and gather user information to aid in troubleshooting reported issues.• Use DRAC and Windows Server knowledge to investigate and troubleshoot server issues.• Implement solutions while also assessing the risk in the actions taken to find and resolve issues.• Administer and troubleshoot services such as, but not limited to; Microsoft Exchange, Microsoft AX, Navision, Lotus Notes along with other internally housed ERP systems• Successfully train and invest in new employees to assist in current and previous roles

Education

• Texas A&M University-Corpus Christi

  Bachelor's Degree, Biomedical Sciences Graduate

  2013

Skills

• Scribe
• Management
• People Skills
• English
• Teamwork
• Photoshop
• Software Documentation
• Microsoft Office
• Microsoft Word
• Networking
• Powerpoint
• Microsoft Excel
• Troubleshooting
• Research
• Sql Server Management Studio
• Internet Troubleshooting
• Public Speaking
• Windows
• Microsoft Sql Server
• Outlook
• Leadership
• Customer Service