Lucano Figueroa
Sales Executive @Sca Claim Services
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WORK HISTORY
Sales Executive @Sca Claim Services
Increased revenue, client growth, and client retention through proactive account management, strengthening relationships, and surpassing client KPI\'sConducted Client Business Reviews to demonstrate results and uncover opportunities to improve client returns and satisfactionNegotiated mutually beneficial service agreements
ABOUT LUCANO FIGUEROA
At my core, I’m a relationship builder and problem solver. As an Account Executive with SCA Claim Services’ Client Services Group, I work hand-in-hand with insurance carriers across the country to make sure their claims appraisal needs are handled accurately, quickly, and with care.With more than 20 years of experience leading client success initiatives, I specialize in building strong, trust-based relationships while driving results. My many roles have involved mentoring a team of account managers, guiding cross-department collaboration, and continuously refining strategies to support client satisfaction and business growth.Whether it’s through client onboarding, proactive business reviews, or high-level contract negotiations, my focus is always on providing a consistent and responsive service that aligns with each client’s evolving needs.I’m also the primary point of contact for key clients, ensuring clear communication and swift resolution of any concerns or escalations.Along the way, I’ve made it a point to get out from behind the desk, meet clients in person, attend industry events, and truly listen to their feedback. These conversations help shape how we improve and innovate at SCA.At the end of the day, my focus is simple: helping insurance carriers reduce claim cycle times, improve accuracy, eliminate fraud, and deliver a better experience for their policyholders.Let’s connect if you’d like to discuss how we can work together to streamline your claims appraisal processes.
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