Luca del Fiore
Crm Team Leader @Digital360 Connect
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WORK HISTORY
Crm Team Leader @Digital360 Connect
Milano, IT
As CRM Team Leader, I oversee a cross-functional team dedicated to designing, implementing, and optimizing CRM strategies for clients leveraging HubSpot. My role blends strategic thinking with hands-on execution, combining project delivery, client success, internal enablement, and RevOps alignment.Key responsibilities:• Lead the CRM Team in managing HubSpot implementations across Marketing, Sales, Service, Operations, and CMS Hubs;• Act as Project Manager for top-tier clients, ensuring high-quality execution and long-term business impact;• Spearhead internal enablement and HubSpot evangelism, keeping the team at the forefront of platform updates and best practices;• Drive awareness and adoption of AI-powered features within HubSpot, helping clients harness automation, predictive insights, and smart content tools;• Integrate RevOps principles to align processes, technology, and data across teams, optimizing revenue generation and operational efficiency;• Coordinate and supervise project management workflows and internal processes using Monday.com, including task governance, template standardization, and delivery timelines;• Run pre-sales conversations and strategic workshops to define tailored CRM solutions aligned with client goals;• Cultivate strong relationships with clients and internal stakeholders to ensure alignment, transparency, and value delivery;• Promote a culture of innovation, excellence, and continuous learning within the CRM team.
EDUCATION
I.T.C.G. 'C. Cavour'
High School Diploma
Università degli Studi del Piemonte Orientale
Scienza dell’economia e della gestione aziendale
freeCodeCamp
Full Stack Web Development Certification
SKILLS
ABOUT LUCA DEL FIORE
CRM Team Leader working on HubSpot and Monday.com | RevOps & AI applied to CRM processes. I lead a team of CRM specialists delivering projects for clients across different industries, helping them grow through smarter processes and better technology. Passionate about tech since age 8 (first teardown: a 486DX 66MHz). Proactive and curious, I foster internal growth through training and continuous learning. I sing and play guitar in a band called PEAKS.
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