Luca Silvi

Application Trainer @Brainlab

Munich, DE

A short list of tasks (not exhaustive):• Perform onsite and offsite customer trainings• Deliver a professional level of training to each customer• Provide all of the necessary documents to the customer for Brainlab applications• Provide detailed assessment of customer’s initial and ongoing training needs, and propose solutions to address the defined needs.• Maintain certification level for specific course delivery• Continuous improvement of the knowledge regarding BL Products and the Clinical workflows• Grow the Brainlab Education business and build the customer satisfaction toward the level of training provided by Brainlab• Serve as product knowledge resource for respective applications• Routinely review the content of customer training courses, and provide revisions with customer feedback• Continuously improve Brainlab education procedures thereby increasing efficiency