Luca Scarpa
Senior Manager - Customer Success - Ai Contact Center Solutions @Microsoft
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WORK HISTORY
Senior Manager - Customer Success - Ai Contact Center Solutions @Microsoft
London, GB
Leading customer success for CCaaS (Contact Center as a Service) solutions• Lead the success team to drive business outcomes across customers via success engagements, consulting projects and support programs • Coordinate activities and initiatives to drive adoption, active usage, supportability, resiliency and operational health for Dynamics 365, Copilot Studio, Copilot Agents• Member of the Business Value Advisory Team, responsible for developing Value Based Deliverables templates and best practices, including Success Plans, Success Assessments and Value Optimization Engagements• Engage with C-level stakeholders/ Executives/ business decision makers from Microsoft, customers and partners to align on customer priorities, goals, ROI, strategy• Graduated from the Microsoft People Management Program, enhancing management skills and competencies (Coaching, Personal Branding, Situational Leadership, Performance Management, Conflict Management, Recruiting)
EDUCATION
Università degli Studi di Napoli Federico II
Bachelor's degree, Business/Managerial Economics
SKILLS
ABOUT LUCA SCARPA
AI Strategist | Customer Success Leader | Business Value Architect | Translating metrics into meaningful outcomes
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