Luca de Rosa
Hospitality and Events Manager @Compass Group
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WORK HISTORY
Hospitality and Events Manager @Compass Group
Chelsea Football Club: Lead Manager of the Lounge Tea Bar \" with 100 covers. Tottenham Hotspur: 2019/2020 Lead Manager of the renowned \"South Loge \" with 100 covers. Jockey Club Catering: Royal Box Manager & Epsom Down Room Manager. Goodwood Festival of Speed: Rolls Royce Room Manager NATURE AND SCOPE OF JOB: The primary objective is to provide a quality and market leading hospitality service to all our guests and customers. RESPONSIBILITIES: OPERATIONAL: · Establish rapport with guests/members and is polite and courteous · Always exceeds guest expectations · Adhere to location appearance guidelines and leads by example and ensure members of the team wear the correct, full and clean uniform whilst on the duty. · Acts with a sense of urgency · Follows responsible alcohol service policies · Communicates customer issues to management promptly · Maintains service area cleanliness and safety · Thoroughly completes all station set-up and breakdown responsibilities · Attends briefing and training and follows direction, proactively seeking clarification if unsure · Knows and can describe food and beverage menus including correct cutlery, porcelain, and glass wear for the menu/beverage items being offered · Always on time and ready to go · Displays a positive attitude toward colleagues · Helps fellow colleague\'s whenever necessary · Acts as an ambassador for the company, encouraging guests to return · Report shortages of equipment/stock/linen to management · Have a knowledge of food accompaniments · Demonstrate the ability to identify training needs and carry out on the job training. · Support the management team in the effective liaison with the client to ensure the continual development of the partnership. · To ensure that any operational targets that you are given are achieved. FINANCIAL: · Effectively uses suggestive and upselling techniques · Follows proper reconciliation procedures including but not limited to cash, stock, linen, equipment
EDUCATION
Università degli Studi di Napoli 'L'Orientale'
Foundation degree, Political Science and Government
UCL Institute of Education
Certificate in Post Compulsory, Education, Pass
Birkbeck, U. of London
Global politics and International Relations, International Relations and Affairs, Undergraduate
Istituto Alberghiero Cavalcanti
Diploma Hospitality and Tourism Management, Hospitality and Recreation Marketing Operations
Birkbeck, University of London
Bachelor of Arts - BA, Global Politics and International Relations, 2.1 with honours
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