Luca Antonio Tovoli
Responsabile Ufficio Architetture Desktop Management @Cse- Consorzio Servizi Bancari
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WORK HISTORY
Responsabile Ufficio Architetture Desktop Management @Cse- Consorzio Servizi Bancari
Bologna, IT
Currently leading the Desktop Architecture Management Office, with full responsibility over team coordination, project oversight, and ICT process governance related to desktop services and Office 365 outsourcing.• Leading and coordinating internal resources, ensuring timely execution of both day-to-day operations and project-related tasks;• Acting as the main interface between the team and company leadership to facilitate effective communication and alignment;• Managing project or operational issues through accurate problem determination and implementation of appropriate solutions;• Handling second-level escalations internally and with external partners;• Overseeing supplier and client contract definition• Supporting service delivery strategy for Full Outsourcing services, particularly Desktop Management and Office 365.
EDUCATION
ITCS Gaetano salvemini
Diploma ragioniere informatico, Ragioniere informatico
Alma Mater Studiorum – Università di Bologna
Informatica
ABOUT LUCA ANTONIO TOVOLI
IT Specialist currently working as Head of Desktop Architecture Management.With a background that spans infrastructure, networking, end-user support, and digital solutions, I bring a hands-on and managerial approach to IT. My experience ranges from supporting designers at Ferrari\'s Style Center to managing vendors, contracts, and outsourcing services in complex environments.I’m passionate about technology, problem-solving, and continuous improvement. Always open to new challenges and learning opportunities.
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