Lubna al Taimeh
Customer Success & Rev Ops - Building Automated, Data-driven Journeys @Rayyan Systems Inc
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WORK HISTORY
Customer Success & Rev Ops - Building Automated, Data-driven Journeys @Rayyan Systems Inc
Cambridge, MA, US
Achieved 50%+ reduction in human-handled support tickets through AI rollout (agents, auto-responders, chatbots)- Improved first-response time from hours to <1 minute using agentic AI and automation- Lifted CSAT by 20% through AI-driven support enhancements; targeting an additional +20% by end of 2025- Designing segmented success journeys projected to improve renewal rates by 35% across enterprise and SMB clients- Leading plans to scale the Customer Success team globally across North & South America, Southeast Asia, and Central Europe by end of 2025.
EDUCATION
Princess Sumaya University for Technology
Bachelor's degree
SKILLS
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