Lubna Imran

Program Manager-sap Crm @Deloitte

Seattle, WA, US

Led team of cross functional Technology platforms (SAP, Maximo, SAP BTP) Solution architects, SAP Architecture Lead, Solution Architects, subject matter experts, dev ops, business analyst to deliver next generation business solution and digital customer experience• Delivered capability models, value stream models, application leadership, business process re-engineering (BPR) expertise and technical architecture understanding to develop strategic end-to-end business solutions and delivery plans to enable the Utility integration and transformation. • Functional lead for Customer Self Service and Customer Service aspects of the implementation including replacement of an industry-leading Customer Portal using the latest SAP BTP technology. • Provided support for the development of the application support team resourcing model and implementation.• Provided project oversight, including completion of reporting activities related to budget, schedule, and project management processes in accordance with PMO and/or USUI processes.• Coordinated overall planning, development, and implementation of activities at a program level to ensure overall achievement of the various activities as required.

Harvard Business School Executive Education

Agile Scrum Certifications

Harvard Business School Executive Education

High-Dimensional Data Analysis-

Sir Syed University of Engineering & Technology (SSUET)

Bachelor of Engineering - BE

Sir Syed univeristy of engineering and technology

Bachelor of Engineering - BE

Harvard University

CS50's Introduction to Artificial Intelligence with Python

Harvard Online

Cybersecurity: Insights You Need

Project Management Institute

PMP

Harvard University

Improving Business Through a Culture of Health

Harvard Business School Executive Education

Exercising Leadership: Foundational Principles

Harvard University

Diploma of Education