Lubaina Dohadwala
Lead Customer Technical Services Analyst at Mastercard
- Role
- Lead Customer Technical Services Analyst at Mastercard
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Lubaina Dohadwala
Experienced client technical service and success analyst and a marketing professional…
Experience
Lead Customer Technical Services Analyst
Aug 2018 — Present · Pune, IN
Overseeing the level 1 (L1) B2B Vendor team that provide technical and operational support to customer inquiries relative to core business products & applications. We aim at building long-term customer relationships and ensure timely response and resolution of issues. Collaboration with internal business partners to facilitate and support the internal implementation of any new product or technology enhancement ensuring that customer ‘voice’ is taken into account. Additionally, manage customer escalations, vendor forecasting, consult and partner for all new product and service integrations supported by the vendor team
Education
University of Mumbai
Bachelor's In Mass Media
2008 — 2011
Skills
- Crm
- Team Management
- Strategic Communications
- Creative Solutions
- Advertising Research
- Online Advertising
- Brand Development
- Market Research
- Marketing Communications
- Social Media
- Digital Media
- Management
- Social Media Marketing
- Digital Marketing
- Marketing Management
- Online Marketing
- Marketing
- Integrated Marketing
- Customer Engagement
- Public Relations
- Internal Communications
- Brand Management
- Marketing Strategy
- Advertising
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.